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CHRISTUS Health

Corpus Christi, Texas

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Kindred Hospitals

Seattle, Washington

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Veterans Affairs, Veterans Health Administration

Stockton, California, California

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CHRISTUS Health

Santa fe, New Mexico

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CHRISTUS Health

Santa fe, New Mexico

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CHRISTUS Health

Santa fe, New Mexico

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CHRISTUS Health

Corpus Christi, Texas

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Southwestern Medical Center

Lawton, Oklahoma

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AdventHealth

Hinsdale, Illinois

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PIH Health

Los Angeles, California

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AdventHealth

Hinsdale, Illinois

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Duke University Health System

Durham, North Carolina

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AdventHealth

Altamonte Springs, Florida

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Kindred Hospitals

Los Angeles, California

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Kindred Hospitals

Seattle, Washington

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Beebe Healthcare

Millsboro, Delaware

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Optum

Corpus Christi, Texas

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Harris Health System

Houston, Texas

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Beebe Healthcare

Lewes, Delaware

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WakeMed Health & Hospitals

Raleigh, North Carolina

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Beebe Healthcare

Lewes, Delaware

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Penn State Health

Hershey, Pennsylvania

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Benefis Health System

Kalispell, Montana

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Service Desk Analyst Associate (Work from Home NorthCentral Pennsylvania resident)
Job SummaryHours: 8:00am - 4:30pm including every other weekendProvides telephone, email, and web submission support for the entire enterprise health system. Services issues are reported as incidents or service requests. Using common trouble-shooting techniques and questions the analyst will attempt to resolve the issue using a documented fix or workaround on initial touch or contact.Job DutiesReceives customer calls in a courteous manner.Records the details of the incident or request into the call ticketing system.Assesses the impact and urgency of the issue and sets priority according to standards.Attempts to resolve the issue using a documented solution or workaround in an attempt at first touch resolution.In the case o


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