Case Management Rep, Bilingual -HOPD Pediatrics - Raleigh
WakeMed Health & Hospitals
Location: Raleigh, North Carolina
Internal Number: 53792
About WakeMed: Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit www.wakemed.org. EOE
Position Information: The Case Management Representative, supports delivery of comprehensive care management services within a multidisciplinary team to support the success of the Population Health Management care model, designed to improve quality, reduce cost, promote optimal patient health and well-being across the continuum of care, and promote patient and provider satisfaction. Implements care plan interventions as delegated by licensed case managers and Clinical Services team leaders to facilitate delivery of high quality, cost effective, patient-centered, holistic care to optimize patient health and health outcomes. Conducts intake interviews and collects patient-level information. Assists with administrative support tasks. Promotes optimal health and self-management through advocacy, empowerment, multi-modal communication, information sharing, coaching, identification of and connection with resources, facilitation of efficient service delivery, and promotion of a positive patient-PCP relationship. May include home, community, inpatient, and/or ambulatory-based patient encounters. Accountable for consistently achieving quality metrics. Mental Health First Aid training preferred.
Experience Requirements: 2 Years Clinical - Acute Care Or Healthcare - Acute Care Or Healthcare Required
Education Required: High School Diploma or Equivalent Required - And Associate's Degree Related Field Preferred
Licensure/Certification Requirements: Certified Health Coach Preferred
At WakeMed Health & Hospitals, we are guided by a simple – yet powerful mission: to improve the health and well-being of our community by providing outstanding and compassionate care to all.To deliver on this mission, WakeMed employs the “best minds and the biggest hearts” in the business. Our team includes over 8,500 experienced registered nurses, technologists, medical professionals, support staff, and a medical staff of more than 1,200 physicians and advanced practice providers who are dedicated to putting patients first.When it comes to culture and benefits, we recognize that when we take good care of our employees, our employees can take even better care of our patients. We proudly offer competitive salaries that reflect background, experience and special skills. Our benefits programs are designed to give you and your family the support you need for today while planning for a successful tomorrow. We promote diversity in the ...workplace, provide equal employment opportunity for all qualified applicants, and we participate in E-verify.We think it’s pretty simple – we care for our employees and our employees care for the community.