Career Center

Case Manager (Network Navigator)

Transition Management Office

#2216063

This is a pipeline posting used to source for various positions within the department.

Position Summary:

Case Manager (Network Navigator) provides leadership in managing populations at risk and coordinating patient/family care with multidisciplinary teams across post-acute care continuum. Case Managers collaborate with community resources and consult with clinical teams to meet the needs of the patient/family in managing challenges related healthcare, including, but not limited to appropriate follow-up care, psychosocial issues, funding/financial benefits to meet short term and long term goals.

Additional Key Elements/ Responsibilities:

• Leads patient progress through care continuum with outcomes based practice; daily management of communication between providers, facilities, families, and transport.
• Manages post-acute care hotline, triaging phone calls from post-acute facilities/agencies, patients/families that initiates decision tree for deploying clinical resources or executing a transfer to acute setting based on immediate patient needs.
• Transitions patients to appropriate level of care using alternative interventions to attain patient/family specific goals based on plan of care.
• Establishes outpatient follow-up appointments for patients defined as members of an at risk population, including ongoing communications with ambulatory providers.
• Initiates and receives clear handover from post-acute to acute level of care with conversation, documentation, and follow up.
• Serves as primary customer service representation for post-acute services for network providers; performs outreach and satisfaction calls when appropriate.
• Works closely with legal conservators in decision making related to execution of the patient plan of care.

The responsibilities listed are a general overview of the position and additional duties may be assigned.

Position Shift:

• Monday - Friday: Days

Department Summary:

Vanderbilt University Medical Center (VUMC) is accepting applications for the Case Manager (Network Navigator) role within our Transition Management Office (TMO). The TMO administrative office is located in Medical Center North, on campus serving VUMC. Transition management or commonly referred to as care coordination is a thriving department comprised of nurses, social workers, and support personnel. Currently there are 150 staff however the department has increased their staff needs to enhance the patient experience at Vanderbilt. The Vice President of TMO is Marcia Colone, Ph.D. who has over 25 years of experience in care management. Dr. Colone leads a team of experienced Directors and Team Leads who mentor, coach, and support staff within the coordination team.

Discover Vanderbilt University Medical Center:

Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. It is a place where your diversity -- of culture, thinking, learning and leading -- is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt's mission is to advance health and wellness through preeminent programs in patient care, education, and research.

Vanderbilt Health recognizes that diversity is essential for excellence and innovation. We are committed to an inclusive environment where everyone has the chance to thrive and to the principles of equal opportunity and affirmative action. EOE/AA/Women/Minority/Vets/Disabled.

Our Nursing Philosophy:

We believe highly skilled and specialized nursing care is essential to Vanderbilt University Medical Center's mission of quality in patient care, education and research. We believe nursing is an applied art and science focused on helping people, families and communities reach excellent health and well-being.

Achieve the Remarkable:

Learn more about VUMC Nursing:

* Nursing Careers: http://www.vumcnursingcareers.com/index.html

* Benefits: http://www.vumcnursingcareers.com/benefits.html

* Our Nursing Philosophy: http://www.vumcnursingcareers.com/philosophy.html

* Our Nursing Leadership: http://www.vumcnursingcareers.com/leadership.html

* Shared Governance: http://www.vumcnursingcareers.com/shared-governance.html

* Education & Professional Development: http://www.vumcnursingcareers.com/professional-development.html

* Life In Nashville: http://www.vumcnursingcareers.com/nashville.html

* VUMC Nursing: http://www.mc.vanderbilt.edu/root/vumc.php?site=vanderbilt-nursing

Position Qualifications:

• Required: Bachelor's Degree (or equivalent experience)
  • Preferred: Bachelor of Science in Nursing (BSN)
• Required: 5+ years experience in Care Coordination
• Required: Registered Nurse

Physical Requirements/Strengths needed & Physical Demands:

Movement

• Occasional: Standing: Remaining on one's feet without moving.
• Occasional: Walking: Moving about on foot.
• Occasional: Lifting under 35 lbs: Raising and lowering objects under 35 lbs from one level to another.
• Occasional: Lifting over 35 lbs: Raising and lowering objects from one level to another, includes upward pulling over 35 lbs, with help of coworkers or assistive device.
• Occasional: Carrying under 35 lbs: Transporting an object holding in hands, arms or shoulders, with help of coworkers or assistive device.
• Occasional: Push/Pull: Exerting force to move objects away from or toward.
• Occasional: Bending/Stooping: Trunk bending downward and forward by bending spine at waist requiring full use of lower extremities and back muscles.
• Occasional: Balancing: Maintaining body equilibrium to prevent falling when walking, standing, crouching or maneuvering self, patient and equipment simultaneously while working in large and small spaces.
• Occasional: Climbing: Ascending or descending stairs/ramps using feet and legs and/or hands and arms.
• Occasional: Kneeling: Bending legs at knees to come to rest on knee or knees.
• Occasional: Crouching/Squatting: Bending body downward and forward by bending legs and spine. Reaching above shoulders: Extending arms in any direction above shoulders.
• Occasional: Reaching above shoulders: Extending arms in any direction above shoulders.
• Occasional: Handling: Seizing, holding, grasping, turning or otherwise working with hand or hands.
• Occasional: Bimanual Dexterity: Requiring the use of both hands.
• Frequent: Sitting: Remaining in seated position
• Frequent: Reaching below shoulders: Extending arms in any direction below shoulders.
• Frequent: Fingering: Picking, pinching, gripping, working primarily with fingers requiring fine manipulation.

Sensory

• Continuous: Communication: Expressing or exchanging written/verbal/electronic information.
• Continuous: Auditory: Perceiving the variances of sounds, tones and pitches and able to focus on single source of auditory information.
• Continuous: Vision: Clarity of near vision at 20 inches or less and far vision at 20 feet or more with depth perception, peripheral vision, color vision.
• Continuous: Smell: Ability to detect and identify odors.

Environmental Conditions

• Occasional: Chemicals and Gasses: Medications, cleaning chemicals, oxygen, other medical gases used in work area.
• Occasional: Pathogens: Risk of exposure to bloodborne pathogens and other contagious illnesses.

INDTR