JOB SUMMARY: Under moderate supervision performs entry-level tasks including but not limited to monitoring incoming calls, preparing packets for members, monitoring outgoing mail and perform pre-screen calls for disease management program. Direct services to CHC Members and their families for purposes of culturally appropriate health education, navigating healthcare systems, identifying available resource assistance. Works closely with case management, DM programs and other initiatives of Health Services and CHC.
1. Education/Specialized Training/Licensure: High School Diploma or GED. Bachelor's Degree in Sociology, Social Work, or Psychology preferred. 2. Work Experience (Years and Area): 2 years of healthcare customer service experience 3. Equipment Operated: PC and general office equipment
SPECIAL REQUIREMENTS: Communication Skills: Above Average Verbal (Heavy Public Contract) Bilingual Skills Required? No Languages: Bilingual (English and Spanish) strongly preferred Writing /Composing: Yes (Correspondence / Reports)
Other Skills: Medical Terminology P.C. MS Word MS Excel
Work Schedule: Flexible
Other Requirements: Microsoft Office Suite, filing, telephone skills, ability to work independently.
Bilingual (English and Spanish) strongly preferred
The Harris Health System is a fully integrated healthcare system that cares for all residents of Harris County, Texas. We are the first accredited healthcare institution in Harris County to be designated by the National Committee for Quality Assurance as a Patient-Centered Medical Home, and are one of the largest systems in the country to achieve the quality standard. Our system includes 23 community health centers, five school-based clinics, a dental center and dialysis center, mobile health units, a rehabilitation and specialty hospital and two full-service hospitals.Ben Taub Hospital is a world renowned Level I Trauma Center with 586 licensed acute-care beds and provides a wide range of specialty care outpatient services. Lyndon B. Johnson Hospital is a 328 licensed bed acute-care hospital with a newly expanded Level III trauma center and a distinguished regional center for neonatal intensive care for high-risk deliveries.Harris Health is a teaching system for Baylor College of Medicine and The University of Texas Health Science Center at Houston (UTHealth). We train the next generation of healthcare providers on the latest medical procedures and technological breakthroughs.With... our fully integrated electronic medical records system, we offer patients the convenience and assurance that their medical history is accurate, safe and available when and where it is needed. Our Medical Home designation ensures that we offer a full range of preventive, specialty and acute care services for the entire family.