Director, IT Vendor Management & Service Integration, Corporate Office, Dallas, TX
Tenet Executive Search
Location: Dallas, Texas
Internal Number: 2105043286
The purpose of this role is to oversee and direct all activities related to IT Vendor Management and Managed Service Integration as described, but not limited to, below. The primary goal of the role is to assist our company in ensuring IT vendors adhere to their contractual obligations and integrating multiple managed service providers to provide seamless operational support. This role operates in close collaboration with all IT leaders along with Strategic Sourcing, Finance and Legal functions.
Manage vendor relationships and contracts:
â�¢ Lead the transition of newly signed managed services agreements from contracting to functioning steady-state operations
â�¢ Oversee a formalized supplier relationship management process designed to manage, maintain and monitor large IT contracts
â�¢ Provide service integration and management (SIAM) oversight for various managed services providers resulting a seamless integrated service delivery experience for our customers
â�¢ Perform routine service level agreement (SLA) monitoring to manage ongoing service delivery performance
â�¢ Oversee contract amendments, new task order processes and manage contractual disputes.
â�¢ Partner with budget owners and finance teams to accurately forecast and report financial results against major contracts business cases.
â�¢ Ensure that new or changed contracts conform to enterprise standards and legal and regulatory requirements.
â�¢ Evaluate the effectiveness of the relationship and identify necessary improvements.
Identify, evaluate and select new vendor relationships and contracts:
â�¢ Partner with Strategic Sourcing to categorize IT vendors into type, tier and criticality. Review the overall portfolio of existing and alternative vendors to develop a category plan.
â�¢ Periodically evaluate and compare the performance of existing and alternative vendors to identify opportunities or a compelling need to reconsider current vendor contracts.
â�¢ Select suppliers according to a fair and formal practice to ensure a viable best fit based on specified requirements. Requirements should be optimized with input from potential suppliers.
Manage vendor risk:
â�¢ Identify and manage risk relating to vendorsâ�� ability to continually provide secure, efficient, and effective service delivery.
To be successful, candidates should be detail-oriented and adept at establishing vendor relationships and navigating/negotiating contracts changes. Ultimately, candidates should be able to multitask effectively as well as demonstrate exceptional analytical, problem-solving, and decision-making skills.
Requirements include the following:
â�¢ Strong background in IT operations and understanding of industry leading IT managed services to recommend and oversee integrated IT service management (ITSM) implementations
â�¢ Large-scale (+$100M) IT Contract Lifecycle Management experience with firsthand knowledge of industry standard commercial terms
â�¢ Large-scale (>$300M) Vendor Relationship Management & Governance experience across multi-vendor landscape.
â�¢ Excellent verbal and written communication skills and strong interpersonal skills a must to work with both internal team and externally with vendors
â�¢ Must be independent and self-directed but able to work and lead a matrixed team of creative individuals; possess an inquisitive and creative mind
â�¢ Superior research and analytical skills to track and predict trends
â�¢ Strong financial acumen with in-depth IT budget/accounting experience
â�¢ Ability to create and evaluate complex IT business cases
â�¢ Ability to express complex technical ideas and solutions in business terms with passion and conviction
â�¢ Bachelorâ��s degree or equivalent experience required. Masterâ��s degree preferred, but not required.
â�¢ Healthcare and business operations preferred but not required
Tenet complies with federal, state, and/or local laws regarding mandatory vaccination of its workforce. If you are offered this position and must be vaccinated under any applicable law, you will be required to show proof of full vaccination or obtain an approval of a religious or medical exemption prior to your start date. If you receive an exemption from the vaccination requirement, you will be required to submit to regular testing in accordance with the law.
Job: Executive Search
Primary Location: Dallas, Texas
Facility: Tenet Executive Search
Job Type: Full-time
Shift Type: Days
Employment practices will not be influenced or affected by an applicantâ��s or employeeâ��s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.
Tenet Healthcare Corporation (NYSE: THC) is a diversified healthcare services company headquartered in Dallas with 112,000 employees. Through an expansive care network that includes United Surgical Partners International, we operate 65 hospitals and approximately 510 other healthcare facilities, including surgical hospitals, ambulatory surgery centers, urgent care and imaging centers and other care sites and clinics. We also operate Conifer Health Solutions, which provides revenue cycle management and value-based care services to hospitals, health systems, physician practices, employers and other clients. Across the Tenet enterprise, we are united by our mission to deliver quality, compassionate care in the communities we serve.