Associate Chief Clinical Operations Officer, Care Continuum
University of Illinois Hospital & Clinics (UI Health)
Location: Chicago, Illinois
Type: Full Time
Required Education: Masters
Chiefs / Directors / Dept. Heads
Associate Chief Clinical Operations Officer, Care Continuum
The University of Illinois Hospital & Clinics (UI Health) is seeking an Associate Chief Clinical Officer, Care Continuum to join their team. The Associate Chief Nursing Officer has responsibility and accountability for establishing and maintaining excellence in nursing practice and effectiveness and efficiency of nursing operations and information systems; including nursing workforce optimization, staffing resource utilization, and centralized support for all nursing departments. This position serves as facilitator of collaborative professional relationships between and among medical staff, academic programs, corporate programs, and hospital operations for the purpose of creating a healing and supportive environment for patients and staff. The position models the values, acts in accordance with nursing policies and procedures and holds others accountable for meeting standards which may be informed by industry best practices or may be regulatory in nature. This position provides leadership and support throughout nursing for advancing, developing, refining and innovating nursing clinical delivery operations throughout the University of Illinois Hospital and Health Sciences System (UIHHSS).
Actively engage in the development and implementation of the strategic plan for Nursing aligned with the strategic plan for the University of Illinois Hospital and Health Sciences System.
Determine opportunities to improve the value of care and services to patients and families.
Actively provide nursing operations consultation and engagement at an institutional level for the Service Line/Groupings for the organization.
Ensure the integration of service line planning into nursing resource management strategic planning and operational budgets.
Contribute to the advancement of nursing through professional research and scholarly activities.
Provide vision, direction and leadership to the department of nursing.
Work collaboratively across organizational lines to facilitate hospital and nursing operations and ensure patient needs are met.
Act as a change agent and manage organizational change efforts to ensure operational effectiveness.
Lead program planning, implementation and evaluation efforts for areas of responsibility both at a strategic and tactical level.
Ensure ongoing personal development plan and provide management development and coaching for other members of the nursing team.
Represent the hospital at state, local and national levels through involvement in professional associations and organization.
Accountable for ensuring exceptional patient experience through patient centered initiatives and high levels of customer service.
Facilitate the development and implementation of evidence based practice and quality efforts.
Maintain an environment that promotes patient safety, high reliability of processes and quality outcomes.
Participate in and comply with ongoing regulatory and accreditation readiness sustaining a working understanding of regulatory requirements and accreditation standards. Ensure areas of responsibility consistently meet these standards.
Develop and oversee departmental budgets and assures financial accountability for annual operations and capital expenditures and budgets.
Assure efficiencies in staffing and resource utilization by comparison with internal and external benchmarks as measured by productivity and cost per unit for areas of responsibility.
Assure the availability of appropriately trained staff to deliver a high quality, consistent standard of nursing care.
Develop and implement staffing patterns to meet demands consistent with a fluctuating volume and acuity.
Cultivate a culture that promotes and rewards professional growth, interdisciplinary collaboration, constructive communication, flexibility, teamwork, and customer service.
Maintain consistency in the employee performance appraisal process utilizing established standards of practice.
Maintain a focus on internal talent management and retention.
Promote positive service relationships with patients/families, physicians, labor unions and staff throughout the UIHHSS.
Participate in educational programs.
Provide opportunities for staff development based on scientific advances, changes in technology, society, or health care delivery systems.
Take an active role in the integration of operations between the college of nursing and nursing services.
Model the mission vision and values of Nursing.
Consistently display and hold others accountable for displaying the professional service behaviors.
Displays a commitment to the development of a culture of inclusion throughout all aspects of the department of nursing.
UI Care: Patient & Employee Service Values
Service Values and UI CARE (Communicate, Acknowledge, Respect, Excel) Standards
Integrity and Service Excellence: Each person is treated with dignity, respect, and compassion. One should be sensitive to ethnic, cultural and racial differences. This is emphasized by the UI CARE behavior, "Respect: Patients First".
Behavior: Performance is acceptable when everyone is greeted with a smile and a warm and caring manner using the person's name whenever possible. No matter how I feel, I display a caring attitude. This is demonstrated through my hallway, elevator, and phone etiquette, as well as, my interactions with my peers, co-workers, volunteers, patients, and leaders.
Accountability: Each person displays loyalty and pride in the University of Illinois Hospital & Health Sciences System and its associated entities while upholding the confidentiality of patients, visitors, physicians, and co-workers. One should be a role model, be open-minded and collaborate with others. At the same time, one is fully accountable for their actions, and should focus on exceeding expectations. This is emphasized by the UI CARE behaviors: "Excel: Accountability & Teamwork" and "Ownership & Pride".
Behavior: Performance is acceptable when concerns/problems with fellow employees and/or customers are not discussed with anyone other than the person involved or the supervisor. Patient/Employee issues and ideas are listened to and appropriate follow-up occurs to create a satisfied patient, patient family member, or employee/volunteer. I do not make excuses. I do not demean other people or departments. This is demonstrated by me taking full responsibility for my actions regardless of the circumstances.
Innovation: Each person demonstrates commitment to open communication. Every conversation should incorporate the key elements of AIDET (Acknowledge, Introduce, Duration, Explain and Thank). This will convey courtesy, clarity, and indicate that one is actively listening. One should seek opportunities to "manage-up" others by highlighting positive situations. This will create an environment of recognition and praise while empowering others to take ownership. At the same time, create an overall welcoming environment. This is emphasized by the UI CARE behaviors "Communicate: Talk, Listen, learn" and "Manage Up". Also, the UI CARE behavior "Acknowledge: Reward and Recognize and Make People Feel Welcomed".
Behavior: Performance is acceptable when openness and acceptance of constructive criticism occurs. Positive communication occurs by complimenting and expressing appreciation to others. I will listen and encourage others to express ideas and opinions and support ways to improve UI Health Experience and the evaluation and implementation of new ideas. I will focus on being clear in all of my conversations and interactions by using AIDET at all times. I will focus on making our patients/guests and employees/volunteers feel welcome but managing up others whenever possible.
Safety: Each person demonstrates pride in the physical appearance of UI Health, University of Illinois Hospital and its associated entities as a safe environment. One focuses on keeping the physical environment clean which includes the hallways, elevator, café, general areas, and one's personal work area. One also demonstrates pride in their personal appearance. This is emphasized by the UI CARE behavior Respect: Appearance, Courtesy & Environment".
Behavior: Performance is acceptable when initiative is taken to maintain a safe and clean environment. I will conduct myself in a manner that respects and preserves equipment and the physical plant. I do not walk by spills, trash or unsafe conditions while walking the hallways, elevator, café, general areas and/or my personal area without assuring that they are attended to promptly by myself or appropriate personnel. I will take ownership of my surroundings. I will also focus on managing my personal appearance and body odor by dressing professionally and/or appropriate for my area, grooming appropriately, and my managing personal hygiene.
Master degree in Nursing and /or Social Work and requisite licensure is required, earned Doctorate preferably.
Seven (7) years of healthcare supervisory level leadership experience required.
Previous demonstrated experience with healthcare operations with a successful track record required.
Expertise and progressive experience in management and/or nursing management.
A minimum of seven (7) years of increasingly responsible healthcare leadership experience required, with a proven track record in ambulatory and/or general hospital clinical operations, clinical program development and related business planning and performance management.
National Certification (ANCC, AONE, ACHE, etc.) required or attained within 6 months of employment.
A high level of analytical ability is required.
Ability to design complex clinical or administrative systems or programs.
Communication skills to lead, teach and persuade others.
Established reputation as a leader, consultant, and spokesperson for nursing.
Comprehensive and thorough understanding of all elements of health care delivery in patient care setting, including strategy, business planning, operations and finances.
Understanding of health care industry changes, competitor actions, legal/regulatory changes and technological trends.
Salary & Benefits:
UI Health offers competitive benefit packages, including: vacation days, paid holidays, Floating Holidays, State University Retirement System, tuition waiver, tuition discount for dependents, and excellent medical, dental, and vision packages.
For consideration, please submit a complete application and supplemental resume by November 18, 2021
The University of Illinois at Chicago/ UI Health is an affirmative action, equal opportunity employer that has a strong institutional commitment to the principle of diversity and is particularly interested in receiving applications from a broad spectrum of people. We do not discriminate on the basis of sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
The University of Illinois may conduct background checks on all job candidates upon acceptance of a contingent offer. Background checks will be performed in compliance with the Fair Credit Reporting Act.
The University of Illinois System requires candidates selected for hire to disclose any documented finding of sexual misconduct or sexual harassment and to authorize inquiries to current and former employers regarding findings of sexual misconduct or sexual harassment. For more information, visit www.hr.uillinois.edu/cms/One.aspx?portalId=4292&pageId=1411899