Customer Service Risk Prevention Manager Full Time Days Apopka South
Location: Apopka, Florida
Internal Number: 21030947
Customer Service Risk Prevention Manager AdventHealth Care Center Apopka South
3355 E Semoran Blvd, Apopka, FL 32703
Top Reasons To Work At AdventHealth Care Center Apopka South
Apopka South is a LTC Rehab Skilled Nursing Facility
AdventHealth Care Center’s mission to “Extend the Healing Ministry of Christ”
The opportunity and encouragement to truly care for and love the patients/residents they serve
The opportunity to work with like-minded co-workers who believe and support the organization’s mission
The patient-centric focus of meeting the needs of the patient/residents
Being part of a large healthcare organization where we can be “Greater as a Whole”
You Will Be Responsible For:
Oversees, in conjunction with the Administrator, the customer service outcomes of the facility.
Is a resource to residents, visitors, physicians and facility staff concerning resident care and outcomes.
Oversee, in conjunction with the Administrator, risk related investigations to include, but not limited to, alleged abuse, neglect or exploitation of a resident.
Prepare and maintain files on all risk related investigations to include, but not limited to, abuse, neglect or exploitation of a resident.
Coordinate and oversee, in conjunction with the Administrator, all other investigations required to be completed for resident, staff or visitor incidents/accidents.
Prepare and maintain files on all investigations required to be completed for resident, staff or visitor incidents/accidents.
Coordinate and oversee, in conjunction with the Administrator, the grievance resolution process to resolve them quickly and satisfactorily.
Prepare and maintains files on all legal cases to ensure maximum protection.
Oversight of the workers compensation program to include conducting investigations, preparing documents, etc.
Oversight of all OSHA required regulations.
Review and take appropriate actions, in conjunction with the Administrator, for all reports of a crime against the elderly.
Ensure that the facility remains in compliance with the resident rights regulations.
Assist in the design, development and implementation of risk management programs with a focus to reduce and/or prevent risk situations.
Assist in the design, development and implementation of customer service programs with a focus to assist the facility in achieving exceptional customer service outcomes.
Assist in the claim’s management process with the resource office risk management dept.
Assist defense counsel, in conjunction with the Administrator, in providing information and documents requested.
Follow up on all identified risks by resource office Quality Management Specialist (QMS), Risk Management and Regional VP.
Provide risk management education to facility staff.
Provide customer service education to facility staff.
Coordinate the improvement of identified risk trends/patterns that suggest the need for improvement within the facility.
Chair the safety committee.
Prepare risk management statistics and analysis to identify trends or patterns for monthly QA meeting.
Attend daily Continuous Quality Improvement Meeting (CQI) to report on items and to gather information for potential tasks.
May be assigned additional duties as needed.
The Customer Service/Risk Manager works in collaboration with the Administrator, Director of Nurses, Staff, Physicians, Resource Personnel, Resident and Family members to identify opportunities to provide exceptional customer service, in the identification of actual and potential risk issues and in the formulation and implementation of performance improvement strategies for improved customer service and quality of care outcomes
What you Will Need:
Licensed nurse or clinician with long term care and acute care experience.
Florida certification as a Healthcare Risk Manager preferred.
Must be 18 years of age or older
Certified Health Care Risk Manager or enrollment in certification course within one year of hire.
At AdventHealth, Extending the Healing Ministry of Christ is our mission. It calls us to be His hands and feet in helping people feel whole. Our story is one of hope — one that strives to heal and restore the body, mind and spirit. Our more than 80,000 skilled and compassionate caregivers in hospitals, physician practices, outpatient clinics, urgent care centers, skilled nursing facilities, home health agencies and hospice centers are committed to providing individualized, wholistic care.