The Social Services Assistant (SSA) works within the Veterans Crisis Line (VCL) call center to assist in the delivery of resource and emergency services connection, telephone triage, and support to the VCL telephone responders that are engaged with suicidal callers. The VCL's mission is to provide 24/7, world-class suicide prevention and crisis intervention services to Veterans, Service Members, and their family members. Duties include, but are not limited to: Assists in implementing triage telephone services to callers on a national level; Provides support for the identification for Veterans families and Veterans at high risk for burden and stress; Coordinates enhanced care as indicated with Supervisory Health Science Specialist and Program Management guidance; Functions as a point of contact for the VCL Responders, national outside emergency services and national VA contacts; Communicates with 911 dispatchers, emergency responders, and Mental Health mobile units to get emergency assistance or contact information to Veterans; Relays mental health assessment information and problem solves to locate Veterans using various internet resources as well as location resources; Directly negotiates assistance for Veterans by relaying pertinent facts and important circumstances such as whether the Veteran has a gun or is displaying threatening behavior, etc.; Contacts Suicide Prevention Coordinators nationally through written correspondence and telephone calls; Conducts follow-up chart checks to ensure Veterans' consults are not lost in transition to local VA's; Presents real-time reports to Crisis Responders and Supervisory Health Science Specialist of the Crisis Line/Call Center as required, ensuring Veterans receive proper emergency intervention in any location in the country and abroad; Prepares and maintains case records in accordance with established guidelines; and All other duties as assigned. Work Schedule: The Veterans Crisis Line is a 24/7 call center. This position has a varied work schedule to include evenings, night shifts, weekends and holidays. Tour will be determined after final selection. Tour is subject to change based on program needs. Compressed/Flexible: Not Available Telework: Available This is a remote position. Selectees will work 100% of the time in a non-VA-owned space outside of the local commuting area of a parent station. The employee's workspace must be suitable for conducting business and as such, remote employees are expected to provide a secure, distraction-free home-based worksite with reliable high speed internet connectivity. The employee will be required to travel to the closest VA Medical Center and/or VA Outpatient Clinic for issuance of equipment and as needed for technical support. Selectees will be required to self-certify that their remote workplace meets all safety, privacy, and internet speed requirements. Position Description/PD#: Social Services Assistant/08160A Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not required
Providing Health Care for Veterans: The Veterans Health Administration is America’s largest integrated health care system, providing care at 1,255 health care facilities, including 170 medical centers and 1,074 outpatient sites of care of varying complexity (VHA outpatient clinics), serving 9 million enrolled Veterans each year.