As a part of the Tenet and Catholic Health Initiatives family, Conifer Health brings 30 years of healthcare industry expertise to clients in more than 135 local regions nationwide. We help our clients strengthen their financial and clinical performance, serve their communities and succeed at the business of healthcare. Conifer Health helps organizations transition from volume to value-based care, enhance the consumer and patient healthcare experience and improve quality, cost and access to healthcare. Are you ready to be part of our solutions? Welcome to the company that gives you the resources and incentives to redefine healthcare services, with a competitive benefits package and leadership to take your career to the next step!
The Vendor Performance Management Senior Director will establish and execute controls to accurately measure, dashboard, and link vendor performance to contracted delivery. The Senior Director will be responsible for the governance surrounding performance measurement and reporting processes and vendor/Conifer QBR, MBR, WBR touch points. This role will assist in capacity planning efforts in tandem with service lines, including future RFI/RFP requirements. Will work with existing BU performance management to consolidate and streamline existing performance measurements, reporting, identify and revamp of OSLs, PSLs and KPI metrics directly aligning accuracy of performance measure to contractual delivery requirements. This leader will assist in identifying vendor bench strength and contract pricing efficiencies, leveraging strategic sourcing and contracting departments. Maintain a healthy fact based performance relationship with vendors and conifer to achieve desired performance output.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Include the following. Others may be assigned.
Assists in standing up weekly, monthly, and quarterly vendor performance reviews with vendor BU leads and ensures systems are standardized across all â�� e.g. tech enablement, quality assurance, capacity, rolling 90 day forecast
Creates and maintains a Crisp Capture Dashboard that shows contractual commitments, PSLs, OSLs, and production metrics â�� shares this dashboard with the appropriate parties to facilitate performance conversations
Leads vendor capacity planning efforts for Tier 1, 2 and 3 and conducts market assessments to proactively identify new vendors
Collates requirements for vendor RFI/RFP into a centralized location and shares those requirements with the contracting team
Creates governance structure for all VMO processes (e.g., approvals, PO, contracting, background checks, capabilities requirements, SOW, SLA) and ensures this structure is being followed by all parties
Will participate in identifying vendor invoicing process efficiencies standards to reduce manual processing dependencies help identifying standard solutions and technology available
Indirect responsibility - Crisp understanding tied to Conifer performance incentives and savings
KNOWLEDGE, SKILLS, ABILITIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Knowledge of revenue cycle management
Knowledge of vendor management best practices
Knowledge of industry issues and concerns
Ability to transform theory into action
Ability to influence key stakeholders and operational owners through well-articulated strategies backed up with metric driven value statements
Build strong partnerships with a variety of stakeholders and other subject matter experts
Ability to lead a group through a detailed process while keeping the big picture in mind
Demonstrated experience in presenting information to senior management; external customers, etc.
Strong communication skills with the ability to speak to large groups, C-Suite Level Executives, etc.
EDUCATION / EXPERIENCE
Include minimum education, technical training, and/or experience required to perform the job.
4 year college degree in business, finance or related area
Revenue Cycle Consulting or Operating experience required
4-10 years in provider revenue cycle sector preferred
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Able to sit at a computer for extended periods of time
May require travel, in some cases internationally
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Office work environment
Up to 35% travel may be required
Job: Conifer Health Solutions
Primary Location: Frisco, Texas
Job Type: Full-time
Shift Type: Days
Employment practices will not be influenced or affected by an applicantâ��s or employeeâ��s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.
Internal Number: 2105005509
About Conifer Health Solutions
Tenet Healthcare Corporation (NYSE: THC) is a diversified healthcare services company headquartered in Dallas with 112,000 employees. Through an expansive care network that includes United Surgical Partners International, we operate 65 hospitals and approximately 510 other healthcare facilities, including surgical hospitals, ambulatory surgery centers, urgent care and imaging centers and other care sites and clinics. We also operate Conifer Health Solutions, which provides revenue cycle management and value-based care services to hospitals, health systems, physician practices, employers and other clients. Across the Tenet enterprise, we are united by our mission to deliver quality, compassionate care in the communities we serve.