As one of the nation’s leading pediatric health care systems, Nemours is committed to providing all children with their best chance to grow up healthy. We offer integrated, family-centered care to more than 300,000 children each year in our pediatric hospitals, specialty clinics and primary care practices in Delaware, Florida, Maryland, New Jersey and Pennsylvania. Nemours strives to ensure a healthier tomorrow for all children – even those who may never enter our doors – through our world-changing research, education and advocacy efforts. At Nemours, our Associates help us deliver on the promise we make to every family we have the privilege of serving: to treat their child as if they were our own.
There are (2) Casual position for Patient Relations Representative.
The schedule will be Sundays 1:30-8:00 pm OR three Saturday afternoons per month from 1:30 pm - 8:00 pm.
Welcome families entering the main lobby of the hospital building through staffing at the front desk and Welcome Center.
Provide bedside admissions to families as assigned during normal business hours.
Cases may include direct admissions, medical admits, transport patients and other patients going directly to an inpatient care unit.
Accurately and completely manages the inpatient admission process and orients the patient and family to the hospital, Pt. Care Unit and room
Completes inpatient visitor badging process to ensure patient and associate safety.
Provides instruction to families on the use of the Get Well Network during orientation.
Objectively and accurately documents customer complaints, grievances and compliments.
Keep families comfortable in Welcome Center during bed assignment process.
Daily check all feedback telephone lines and email accounts for unsolicited feedback. Provides and maintains information of services within and outside of the general hospital(mechanics, restaurants, hotels….)
Demonstrates excellent customer service and service recovery skills.
Demonstrates self-motivation and professionalism in dealing with patients and their families.
Accurately and completely enters patient information in to the EPIC system.
Assists staff in meeting our Commitments to our Customers Anticipates family needs and responds promptly.
Other duties as assigned
A High School diploma is required.
3 years of prior experience required.
Our dedication to professionals who are dedicated to children frequently earns Nemours a spot on the list of top workplaces in the communities we serve. Our Associates enjoy comprehensive benefits, including our unique “Bridge to a Healthy Future” pediatric health plan, an integrated wellness program, opportunities for professional growth, and much more. As an equal opportunity employer, Nemours focuses on the best-qualified applicants for our openings.
Nemours is committed to improving the health of children. As a non-profit children’s health organization, we consider the health of every child to be a sacred trust. Through family-centered care in our children’s hospitals and clinics in Delaware, New Jersey, Pennsylvania and Florida, as well as world-changing research, education and advocacy, Nemours fulfills the promise of a healthier tomorrow for all children — even those who may never enter our doors. Nemours began more than 70 years ago with the vision of Alfred I. duPont to improve the lives of children and to do whatever it takes to prevent and treat even the most disabling childhood conditions. Today, through our children’s hospitals and health system, we directly care for 250,000 children annually in Delaware Valley and Florida, including families who travel from across the country and world to see our specialists — treating every child as we would our own. We also reach beyond the walls of our hospitals and clinics to be a voice for children on a national and international level, and to lead the way in prevention, intervention, education, and research. Nemours is growing to better serve the children and families in our ca...re. We have 1.1 million square feet of space currently devoted to providing children’s healthcare or under construction, all designed with significant input and advice from our patients and families.