As one of the nation’s leading pediatric health care systems, Nemours is committed to providing all children with their best chance to grow up healthy. We offer integrated, family-centered care to more than 300,000 children each year in our pediatric hospitals, specialty clinics and primary care practices in Delaware, Florida, Maryland, New Jersey and Pennsylvania. Nemours strives to ensure a healthier tomorrow for all children – even those who may never enter our doors – through our world-changing research, education and advocacy efforts. At Nemours, our Associates help us deliver on the promise we make to every family we have the privilege of serving: to treat their child as if they were our own.
Nemours is seeking an Operations Manager (Urgent Care), FULL-TIME, to join our Urgent Care team in Orlando, Florida. The urgent care clinics are open Sunday - Saturday, afternoon and evening hours. This position will require some weekend work and holiday work. Travel to multiple urgent care locations required.
In collaboration with the Practice Administrator and UC Medical Director, this position oversees the administrative, financial and daily operational activities of the their assigned departments. This poisiton ensures a world-class patient experience, a positive team environment, and an efficient and financially successful department.
Provides operational oversight of assigned areas.
Effectively manages Human Resources functions for assigned areas through leadership, training, positive reinforcement, and, if necessary, appropriate corrective action.
a. Supervises staff for assigned locations
b. Hires, counsels and provides disciplinary action, including termination, for associates as necessary
c. Arranges for, or provides, appropriate training of all new associates
d. Maintains adequate coverage for the clinical and non-clinical support of each location, providing justification for changes in staffing levels as necessary
In conjunction with the Practice Administrator and the Medical Director, develops, communicates, and implements department/division goals and objectives.
In collaboration with the Practice Administrator and Medical Director, is responsible for developing, monitoring, and meeting the budgeted financial goals for areas of responsibility.
Identifies cost effective approaches to revenue enhancement and expense reduction.
Monitors all clinical functions, seeking input from the Medical Director as needed.
Conducts or arranges for regular inspections to be sure all documentation requirements are being met for medication storage, supply expiration date management, biomedical waste storage and permitting, CLIA and COLA certification, and other programs as required.
Communicates with physicians and other providers to determine effectiveness of the service delivery system.
Monitors and reports performance in charge capture/delays, chart closure/documentation, staffing ratios, revenue and expenses, clinical volumes, RVU productivity, Patient Satisfaction, Quality & Service Metrics, and other metrics as needed.
Promotes customer service and all aspects of Nemours True North.
Works with the Practice Administrator and Medical Director to identify physician staffing needs, new program development, productivity targets (visits, cases, RVUs), and capital equipment needs.
Resolves daily operational problems, improves coordination of systems and processes and works toward mutual goal attainment. This includes participation in the daily management system & daily tiered huddles.
Assures safe work practices are used by all associates of the department, promotes a positive work attitude within the department and treats associates with respect, dignity, and fairness while maintaining accountability.
Ensures all tasks are completed in accordance with the Nemours Standard Business Practices.
Bachelor's Degree required, Master's in business or health administration discipline is preferred.
LPN or RN preferred.
Minimum of five (5) + years experience required.
Demonstrated record of progressively responsible administrative experience in health care, preferably pediatric or specialty related.
Relevant experience in the presentation of written and oral materials, interaction with Senior Administration and Medical Staff and self-directed project completion.
Proven track record of working collaboratively with physician and administrative leadership.
Demonstrated success in applying performance improvement methodologies and project team facilitation.
Our dedication to professionals who are dedicated to children frequently earns Nemours a spot on the list of top workplaces in the communities we serve. Our Associates enjoy comprehensive benefits, including our unique “Bridge to a Healthy Future” pediatric health plan, an integrated wellness program, opportunities for professional growth, and much more. As an equal opportunity employer, Nemours focuses on the best-qualified applicants for our openings.
Nemours is committed to improving the health of children. As a non-profit children’s health organization, we consider the health of every child to be a sacred trust. Through family-centered care in our children’s hospitals and clinics in Delaware, New Jersey, Pennsylvania and Florida, as well as world-changing research, education and advocacy, Nemours fulfills the promise of a healthier tomorrow for all children — even those who may never enter our doors. Nemours began more than 70 years ago with the vision of Alfred I. duPont to improve the lives of children and to do whatever it takes to prevent and treat even the most disabling childhood conditions. Today, through our children’s hospitals and health system, we directly care for 250,000 children annually in Delaware Valley and Florida, including families who travel from across the country and world to see our specialists — treating every child as we would our own. We also reach beyond the walls of our hospitals and clinics to be a voice for children on a national and international level, and to lead the way in prevention, intervention, education, and research. Nemours is growing to better serve the children and families in our ca...re. We have 1.1 million square feet of space currently devoted to providing children’s healthcare or under construction, all designed with significant input and advice from our patients and families.