Consumer Attorney Marketing Group (CAMG) is currently accepting applications for Call Center Representatives who will specialize in fielding phone responses from victims of sex abuse, for the purpose of introducing callers to legal resources seeking to force accountability on perpetrators and abusers. This vitally important work is not for every person, but rather empathic individuals possessing a burden to help vulnerable persons who have fallen victim. This position is ideal for students in pursuit of psychology degrees, as well as guidance counselors, mental health clinicians, social workers, and nurses who are retired from the field or seeking additional employment. The successful candidate will be able to accept ownership for addressing caller questions, concerns and complaints and always keeping customer satisfaction at the core of every interaction.
Manage large amounts of inbound calls in a timely manner, while also attentively addressing caller questions and concerns
Follow communication scripts developed by management and clients
Identify customer needs, clarify information, research every issue and provide solutions and/or alternatives
Build sustainable relationships and engage customers by going the extra mile
Keep comprehensive records of all conversations in our call center database
Meet personal/team qualitative and quantitative goals and objectives
Previous experience in a customer support role
Preferred work history in social work, mental health, nursing, guidance counseling, or life coaching
Proven track record of reaching and exceeding quotas
Strong phone and verbal communication skills along with active listening skills
Familiarity with CRM systems and practices
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities and manage time effectively
Benefits include medical, dental, vision, and life insurance programs, as well as generous paid time off.Â Hourly rates are commensurate with experience.
Additional Salary Information: Health Benefits included.
Internal Number: CCRSA1
About Consumer Attorney Marketing Group
Consumer Attorney Marketing Group is a Woodland Hills, California-based advertising agency that combines media buying expertise, industry experience and intensive analytics to deliver the most effective TV, radio, & digital media campaigns.
We are an Equal Opportunity Employer. You are encouraged to apply regardless of race, color, national origin, ancestry, sex, gender identity, marital status, religious creed, medical/physical/ mental condition, sexual orientation, veteran status, or age.
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