The Program Manager for the Clinical Strategies, Digital Service Line, is responsible for day-to-day operational management of all activities and functions in the designated program area within the Information Management Strategy and Applications division, including developing, implementing and evaluating program policies, procedures and standards; determining program service levels and enhancements; developing and monitoring program budgets; providing technical advice and/or oversight to staff or other departments related to respective programs; evaluating information concerning a customers' conceptual needs and guiding development of Cases for Change; and estimating and coordinating program activities and associated costs. Relies on experience and judgment to plan and accomplish goals.
The Program Manager for the Clinical Strategies, Digital Service Line, is responsible for the following, understanding that each is coordinated between operational and IM leaders and reporting through respective governance structures:
Coordinate with operational leaders and their teams on the milestones associated with each digital strategy initiative and/or supporting project(s)
Assist in the definition of expected outcomes from each digital strategy initiative, ensuring outcome measurement data needs and corresponding accountabilities are defined in advance, measured as a course of initiative/program implementation and hardwired into the ongoing budget process
Ensure the development of a "playbook" for digital initiatives for the purposes of knowledge sharing and efficient program proliferation across CHRISTUS Health, as determined by operational and executive leaders.
Support the development of a Case for Change for each digital initiative, shepherding the IM PPMO process in a manner that supports and promotes success
Assist in the development of key messages, materials and outcomes reporting for aligned governance structures
This role relies on experience and judgment to coordinate across operational business units to plan, coordinate, document and accomplish goals.
Life Cycle Management-- Manage the product life cycle for a set of "related" software programs including:
Review/understand market/technology trends for relevant systems
Manage CHRISTUS portfolio of applications for relevant systems, and fit within the enterprise architecture
Conduct release planning for system upgrades
Conduct contract management for related systems
Design applications integration and enterprise architecture for related systems
Customer Support - Understand the operational needs of CHRISTUS facilities and corporate organization, and evaluates opportunities to improve operations through applications technology and/or more efficient use of available technologies. Guides and assists with customer processes including:
System selection processes for new applications
Case for Change research and documentation
Pre-implementation gap analysis and scope definition
Project metrics and ROI definition
Project Planning - Finalize "Discovery" and "Definition" phases of the project lifecycle prior to handoff to Implementation Services
Vision and Strategy -- Provide input into the Digital Strategy vision and strategy of the organization, supporting strategic plans and continuous improvement.
Program Leadership - Monitor, manage and/or perform day-to-day operations of the assigned programs to ensure that policies and procedures are being followed, that goals and objectives are met, and that services and projects are being accomplished efficiently and effectively; take corrective action as necessary.
Budget & Financial Administration - Develop and manage detailed budgets, tracking all capital and operational expenditures and regularly reporting the budgetary status of all assigned project budgets including hardware, software and support components.
Portfolio Management - Facilitate System Standardization/Rationalization, managing and updating the Digital Strategy portfolio of standard applications and technologies. Assist the project initiation team processes for scheduling and resourcing projects.
Communication -- Provide effective oral and written communications to staff to facilitate understanding, ownership and accomplishment of project goals and objectives. Demonstrate strong interpersonal skills, possess good negotiating skills and promote teamwork among subordinates.
Standards --Develop and implement standards and procedures for technical and operational processes, tools and communication techniques. Analyze and recommend procedural and technical standards and changes to enhance user tasks and correct problem areas, as they become known.
Contract Negotiations -- Assist in the negotiation of contracts for the acquisition of information systems, including software, hardware and support services, following established processes.
Reporting --Establish and monitor department quality objectives, milestones and benchmarks. Develop and implement effective tools to measure performance against these standards, and to document and regularly report on all process metrics, plans, priorities, schedules, budgets, staff assignments, programs and the current status of projects and routine assignments.
Support - Interface with IM management to understand their business and service needs and develop processes for IM implementation to accommodate them. Lead in the development and documentation of procedures and standards that ensure accurate evaluation of Clinical Strategy standards required for support of clinical, business and technical processes.
Teamwork -- Maintain and demonstrate good teamwork on assigned projects through actions and job performance.
Other -- Perform other duties and special projects as assigned by the Director.
Our Mission: WHY WE EXIST. To extend the healing ministry of Jesus Christ. Our Core Values: WHAT WE BELIEVE IN.DIGNITY Respect for the worth of every person, recognition and commitment to the value of diverse individuals and perspectives, and special concern for the poor and underserved. INTEGRITY Honesty, justice, and consistency in all relationships. EXCELLENCE High standards of service and per...formance. COMPASSION Service in a spirit of empathy, love, and concern. STEWARDSHIP Wise and just use of talents and resources in a collaborative manner.Our Vision: WHAT WE ARE STRIVING TO DO. CHRISTUS HEALTH, a Catholic health ministry, will be a leader, a partner and an advocate in the creation of innovative health and wellness solutions that improve the lives of individuals and communities so that all may experience God's healing presence and love. Our Name and Symbol:WHO WE ARE. CHRISTUS is Latin for "Christ," and proclaims publicly the core of our mission. OUR NAME choice also recognizes the heritage of our two congregational sponsors, the Sisters of Charity of the Incarnate Word in Houston and San Antonio. Jesus Christ is the Incarnate Word, the Word of God made flesh. It is, therefore, only fitting that it is in another form of His name that our health ministries are called together. OUR SYMBOL Reflects the healing ministry of Jesus Christ - a combination of a medical cross and a religious cross. The flowing banner on the cross is a common symbol of the risen Christ, while the royal purple signifies Christ. The flowing banner also conveys a sense of motion as we move forward into a new era of service to our communities.