The Revenue Cycle Management Product Manager has ownership and accountability for all of the revenue cycle features, products and solutions that support our customers current and future reimbursement models. This individual will collaborate with customers, industry expert and teams across the company to ensure the Qualifacts is making the right investments in our RCM product suite to address key market needs and drives business value for both customers and Qualifacts.
Reviews, designs and implements product direction, planning, functional and go to market requirements surrounding customer patient intake, RCM data collection and integrity, billing, third party payer relationships, collections and other functions to ensure high RCM performance
Works closely and frequently with customers, focused user groups and participates in key healthcare associations to understand and ensure the “voice of the customer” is reflected in work processes. Partners with internal and external domain experts to highlight emerging practice trends, including fee for service, risk based contracting, and value based payment models
Collaborates with Sales and Marketing, Client Services, and Application Development Services (Business Analyst and Development) to translate problem statements, product needs, market analysis, competitive analysis, and regulatory environment factors into actionable strategies, high level product requirements, roadmaps, and tactics for the product
Creates and defines the multi-year revenue cycle product roadmap and strategy that is aligned with customers improved RCM financial performance and overall company objectives and mission
Creates quality business cases to justify investment in additional product capabilities, including go-to-market strategy, revenue planning, and relevant metrics and measurements. Conducts product research to further understand the competitive landscape and profile for the segment, opportunities for growth, and best-in-class product requirements that deliver measurable value for customers
Defines required trade offs relating to product direction appropriately balancing internal stakeholder objectives, current customer requests, external market demands and financials.
Measures adoption and utilization of all RCM features, products and services to determine business value to customers and company
Serves as a primary thought leader in this area of expertise, and provided internal and external training/development. Evangelize for the product by presenting to customers and users groups; represent the product at trade shows; sell product roadmap internally; plays a strategic role in the sales process; provide sales training, and generate enthusiasm for the product
Overnight travel required, up to 30% of the time
Additional responsibilities as assigned
5 years’ experience working within electronic healthcare billing (either as the provider, partner or user)
Prefer 2 or more years working as consultant in revenue cycle management operations
Product management experience strongly preferred
Demonstrated ability to convert market opportunity into operational plans with development organization.
Demonstrated knowledge of financial and accounting applications for managing healthcare-related activities and transactions
Demonstrated knowledge and understanding of legislation and regulatory bodies affecting healthcare practices
Excellent communication (written and oral), presentation, and interpersonal skills
Experience with Agile methodology and Pragmatic Marketing methodology preferred
Qualifacts® is one of the most trusted technology providers of Electronic Health Records (EHR) for Behavioral Health providers. Qualifacts’ EHR technology and services simplify the increasing complexities facing behavioral health providers, enabling them to quickly adapt to the accelerating pace of change. As a strategic partner, Qualifacts helps its customers focus on what is most important – cli...ent care – by optimizing efficiency and productivity while also keeping them ahead of the ever-changing regulatory landscape to maximize reimbursements. For more information, visit www.qualifacts.com.