The Senior Performance Optimization Specialist works within the Performance Optimization (PO) team to lead and execute plans and lead change to improve financial, clinical and operational performance at Tenet Hospitals. Reporting to the Director of Process Improvement, the Senior Performance Optimization Specialist provides independent complex analytical, change management and project management support to PO leadership and teams. The Senior Performance Optimization Specialist will utilize knowledge and skills to provide services for the organization in order to develop, implement, and monitor more efficient, cost-effective business processes and strategies. This function increases the probability the organization can achieve its cost containment and quality and service improvement goals.
The Senior Performance Optimization Specialist also serves a key role in the rollout and implementation of Tenetï¿½s Labor Management & Productivity program. The programï¿½s goal is to identify appropriate use of labor resources thereby reducing Enterprise variation, unnecessary labor cost and improving resource utilization. The Senior Performance Optimization Specialist position is critical to the success of the rollout and sustainability of the Labor Management & Productivity program and will play a key role in the analysis and improvement of critical work processes and associated staffing resource requirements.
Utilizing a wide range of state of the art performance improvement methodologies including, but not limited to: statistical analysis, simulation and modeling, forecasting, quality control, operations research, human factors, lean/six sigma, facility planning, scheduling, and time/motion studies, this individual assists Tenet Hospital leadership in operating more efficiently and effectively. The Senior Performance Optimization Specialist is also responsible for developing and administering performance improvement training curriculum as part of Tenetï¿½s continuous improvement culture.
The Senior Performance Optimization Specialist will work to solve operational problems and improve levels of quality, service, or productivity throughout the Hospital environment This position will partner with both PO and Hospital leaders to ensure the strategies are executed at the local level. He/She will work directly with the PO team members and Hospital leaders to develop strategies and tactics that are in alignment with company goals. The Senior Performance Optimization Specialist will focus on improving the availability and validity of information used in analysis, decision making, and monitoring operations performance.
The Senior Performance Optimization Specialist will work in in alignment with the assigned Performance Optimization team and consistently demonstrate ability to:
Lead the analyses of Hospital operations for potential improvement opportunities
Lead the design and recommendation of processes, systems, procedures, and operational changes to increase efficiency and effectiveness
Assist in the establishment of operational work measurements or staffing standards, and the monitoring and analysis of hospital performance in these areas
Working with the other team members, identifies operational problems and inefficiencies, assists in the development and evaluation of alternatives and improvements, and assists in the establishment of implementation plans
Assist in the development and maintenance of productivity standards for hospital activities to be used in determining and evaluating staffing patterns, personnel utilization, and required costs
Assists with establishing and/or evaluating staffing patterns, personnel utilization, and required costs
Assists with development of recommended staffing levels and skill mix distribution based on developed standards and comparative information, as appropriate
Assists with the development and maintenance of internal and external Benchmark system to assist departments in productivity and cost improvement
Assist in the creation and execution of strategic operational objectives; developing workplans to achieve the objectives and monitoring and measuring the results of the strategic objectives against the plan
Lead and collaborate with Performance Optimization teams
Work with leadership, frontline staff, and Physicians in identifying opportunities, assisting in the development and evaluation of alternatives and improvements, and leading or coaching in the establishment of implementation plans
Assist and participate in planning, defining, and validating analytics, strategy, and methodology for the organization
Design and recommend processes, systems, procedures, and operational changes to increase efficiency and effectiveness
Collaborating with key stakeholders and customer groups to determine general vision, data types, tools, and technology to measure performance
Optimize tools, technology, and systems to help staff plan work more efficiently
Develop metrics, measures, reports, and dashboards to support key stakeholder and customer group needs
Measures and monitors performance, organizational effectiveness, and program impacts, through quantitative and qualitative data analysis.
Identifies trends or issues through analysis
Compare results against expected performance objectives
Present measures, metrics and survey results to key stakeholder groups, functional areas, and leaders to use in resolving issues, developing business, functional area and strategy, and driving business decisions
Provide proactive and appropriate communication to facility leaders and Executives
Provide coaching and mentoring to staff, coworkers, and leaders
The Senior Performance Optimization Specialist will use a very participative approach and will work on a wide variety of engagements focused on financial, clinical and operational improvements across Tenet facilities.
These engagements typically focus on improving processes and systems by evaluating the current system, determining root causes of problems, and developing recommendations for improvement.
Types of work and engagements can include:
Work flow design
Scheduling of staff/patients
Work methods and procedures
Defining workplace needs and designing physical workplace layouts
The Senior Performance Optimization Specialist also supports engagements by focusing on improving decision making, problem solving, or planning.
Labor Management System support and coaching
Statistical, mathematical, or graphical analysis
Developing tools to monitor the performance, costs, and effectiveness of operations
Cost benefit analysis
Design or implementation of departmental or Hospital wide information systems
Designing questionnaires or other data collection tools
Senior Performance Optimization Specialists will use lean tools in conjunction with the PO team to develop and implement best practices to achieve organizational goals through effectively leading and managing change in a matrix environment. They will oversee the implementation of action plans and monitor progress toward goals by assisting with addressing barriers and challenges and making adjustments as needed in a supportive, synergistic manner. He/she collaborates with medical and nursing leadership, PO team members, and resource management, to develop and implement methods to optimize use of Hospital services.
Up to 75% travel - as travel is required, we will run a MVR on the final candidate.
Advanced degree in Business, Nursing and/or Health Care Administration preferred. 3-5 years demonstrated ability to drive financial and operational improvements within a Health System or Hospital. Demonstrated competencies with labor methodologies, systems and tools. Developed skills in data collection and analysis, systems analysis, study design, project management, resource allocation and utilization, work flow and management, financial analysis and the application of statistical models, sampling techniques and forecasting as it relates to organizational operations is required. Ability to manage multiple sites, people and projects simultaneously while meeting deadlines is required. The Senior Performance Optimization Specialist must possess excellent organizational and prioritization skills as well as ability to mentor and develop others in this arena. Other required knowledge and experience includes:
Knowledge and demonstrated use of business consulting, analytics, business intelligence tools and operations research methodologies
Understanding principles associated with strategy and planning, execution and sustainability, transformation, integration and convergence, and revenue enhancement and expense reduction and apply these with minimal guidance in project work
Performing business case analysis and feasibility, including the examination of costs, benefits, and risks associated with the proposed investment or project. Recommend alternatives for solutions and highlight strategic implications
Experience applying process and systems engineering, analytics and operations research methods at every phase of a project (defining client needs and required functionality, documenting requirements, and design synthesis and system validation). Consider both the business and the technical needs of all stakeholders with the goal of providing a high quality product that meets the client needs
Comfortable clarifying and evaluating the feasibility of a projectï¿½s scope, goals, deliverables and milestones. Coordinate with the client to assure readiness for efficient and effective team engagement and utilization of services
Experience in identifying, recommending, and implementing transformation, including new staffing models, organizational structure, throughput, work flow, and skill/task alignment
Experience with data analysis, applied analytics, development of findings and recommendations, and presentation of solutions and deliverables
Primary Location: Dallas, Texas
Facility: 984-Fort Lauderdale, FL
Job Type: Full-time
Shift Type: Days
Employment practices will not be influenced or affected by an applicantâ��s or employeeâ��s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.
Internal Number: 1905011303
“Tenet Healthcare Corporation is a diversified healthcare services company with 115,000 employees united around a common mission: to help people live happier, healthier lives. Through its subsidiaries, partnerships and joint ventures, including United Surgical Partners International, the Company operates general acute care and specialty hospitals, ambulatory surgery centers, urgent care centers and other outpatient facilities. Tenet's Conifer Health Solutions subsidiary provides technology-enabled performance improvement and health management solutions to hospitals, health systems, integrated delivery networks, physician groups, self-insured organizations and health plans.