The Manager of Care Management is responsible for managing the day-to-day operation of the Care Management teams including hiring, scheduling, coaching, development and evaluation of employee performance. Positions reporting to the manager include, Nurse Care Clinicians, Social Workers, Community Health Workers and Care Coordinators. The manager will develop, monitor and revise workflow operations to ensure team and department efficiency and will analyze available data to measure individual and team performance, and department. Working with his or her staff, the manager will recommend and assist in the development and implementation of policies and procedures that integrate state, federal and national accreditation regulations to ensure compliance. The manager will oversee the training of the staff and work collaboratively with the clinical trainer to develop team and individual staff level orientation, skill building and educational programs for the team and the department. The manager will actively participate as a member and / or lead on internal departmental, divisional and or corporate committees and in conjunction with the Director of Care Management will assume responsibility for critical tasks including the management of one or more focused clinical initiatives.
Directs and manages all operational and management activities of the Care Management teams including the development and implementation of effective metrics to monitor productivity, development of workflows and job aids and management of clinical and non-clinical staff as well as facilitation of team meetings.
Directs the distribution of work among assigned staff and ensures members with most actionable interventions are assigned for outreach and engagement.
Utilizes operational reports to ensure individual, team and department metrics are met and makes operational corrections as necessary. Monitors changes for improved outcomes.
Monitors staff performance on a regular basis through audits, operational reports and metrics and provides timely feedback and implements corrective actions plans as needed.
Conducts weekly team meetings, clinical rounds, and 1-1 mentoring of all staff.
Identifies areas for improvement of existing operational policies and procedures and develops recommendations for the Director of Care Management.
Hires staff for allocated positions.
Oversees the analysis, development, implementation and evaluation of the care management program and policies so that quality, documentation, policies and procedures are consistent with current federal and state regulations and applicable accreditation standards (e.g. NCQA).
Works closely with all appropriate internal departments and community based organizations/partners to resolve complex issues related to the medical and social case management of members. Acts as a liaison to the Legal Compliance and Quality Departments.
Other functions as required to support departmental activities.
Bachelors Degree in Nursing or Bachelors Degree with Nursing School degree or equivalent relevant work experience
Bachelors or Masters Degree in Nursing or related field
3 years prior management experience.
10 years clinical experience including acute care and care management or discharge planning in an acute care or health insurance environment or home care
Experience with Medicaid recipients and community services
Experience with electronic healthcare applications
Certification or Conditions of Employment:
Current state licensure as a Registered Nurse
Certification in Case Management Preferred
Competencies, Skills, and Attributes:
Understands health care delivery to diverse patient populations
Demonstrated commitment to excellent customer service
Intermediate skill level with Microsoft Word, Excel, Visio and PowerPoint
Effective collaborative and proven process improvement skills
Strong oral and written communication skills; ability to interact within all levels of the organization as well as with external contacts
Internal Number: 2013695
About Boston Medical Center HealthNet Plan
Imagine working for an organization committed to making a difference. Founded in 1997 by Boston Medical Center (BMC), BMC HealthNet Plan supports the mission of BMC by providing medical care access to the underserved, disabled, elderly and other vulnerable populations.
BMC HealthNet Plan is a not-for-profit, market leading managed care organization that offers health insurance coverage to low-to-moderate income individuals in Massachusetts and New Hampshire (where it is known as Well Sense Health Plan). We offer health insurance plans in the Medicaid and commercial markets, and contract with health care providers and hospitals throughout Massachusetts and New Hampshire.
We employ over 600 individuals in Charlestown, Massachusetts and Manchester, New Hampshire. We offer our employees highly competitive benefits, compensation package and flexible work arrangement options. To demonstrate our commitment to serving the community, our employees are entitled to eight hours of paid volunteer time per year.
BMC HealthNet Plan employees are a diverse, talented workforce that work together to represent our values – member focus, stewardship, partnership, quality, inclusion and integrity.