Job Summary The Business Systems Analyst (BSA) - Scottsdale Health Partners (SHP) is responsible for supporting SHP system integration projects and operational activities. The BSA-SHP works as a liaison between key business stakeholders and the Information Technology (IT) department. The BSA-SHP is responsible for working with stakeholders to understand their business needs and working with IT partners to implement solutions that meet the business needs, goals and objectives.
The BSA-SHP interfaces with both the business stakeholders and core IT team; to improve communication and lead to defining a clearer understanding of the drivers that created the business problem/opportunity. The BSA-SHP will follow a protocol to elicit and document clear, complete and comprehensive requirements. They evaluate, define, analyze and document business problems collaborating with appropriate partners to lead to the most appropriate business solution. The functions performed include documenting business and technical requirements, systems analysis, participate in testing, create end-user documentation, and participate in the projects throughout its life cycle.
The BSA-SHP must possess a combination of business, technical and project management skills. The BSA-SHP BSA must analyze and synthesize large amounts of information, much of which may be unfamiliar to them. Customer service skills and working well in a team environment are critical to success. Finally, qualified BSA-SHP candidates must be confident and independent thinkers, capable of making solid business system decisions.
The BSA-SHP will work independently in support of specific business initiatives, as well as on teams of various sizes and makeup that may involve peers, managers, vendors, customers, consultants. He or she will work exclusively on Scottsdale Health Partners projects and initiatives.
Requirements and Systems Analysis - Involves identification of stakeholders; working with stakeholders to document as-is and to-be business processes, convert the stakeholders needs to properly documented requirements; analyze and understand the requirements; facilitates requirements reviews with all impacted stakeholders; understand the impact to the systems; recommends alternative solution approaches and propose solutions.
Testing and QA - Consults on system testing activities to ensure system is developed according to defined requirements; Develops user acceptance test plans and assists business customers with testing functionality; development of test cases and scripts; perform testing as needed; collaborate with other to perform testing according to the defined plans.
Operation Support - Involves being a key member of the operation team, perform regular and at times repetitive processes, suggest operational improvement ideas; adapt to changes in operation processes; organize effectively; proactively identify issues and risks, remain flexible and create process where there is none. Support a service-focused culture with emphasis on delivering high-quality products and services to internal and external clients.
Project Participation - Participates as an active member in clinical initiatives related to SHP; participate in various stages of project lifecycle (primarily requirements analysis, systems analysis, and QA testing); provide post-implementation support and facilitate transition to Operations team; provide substantial input into development and implementation of project plans.
Process Improvement and Problem Solving - Advocate for and proactively identify and build in process improvements into all projects. Work with operations resources to identify process improvement opportunities and manage smooth cutover to operations. Anticipates problems before they occur; defines the problem or risk; identifies possible causes; works with team to identify solutions; selects and implements most appropriate solution. Deal with and resolve ambiguity.
Other related duties as assigned or requested.
Internal Number: 2018-8619
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