A leading global provider of print and media solutions, Quad/Graphics is powered by a passion for innovation and the most advanced platform in the industry. Our collaborative team of “can-do” people continually challenge the status quo, creating groundbreaking solutions that push the boundaries of communications.
Quad/Graphics is seeking a highly skilled and passionate individual to join our Patient Advocacy team as a Case/Disease Management Nurse who will offer services to our employees and their families that have acute and complex health care needs as well as to members with chronic conditions at risk for poor health outcomes. This position will be based in our Sussex,WI facility.
Patient Advocacy Nurses provide care management services through telephonic contact with patients/family, key medical providers, insurance vendors, ancillary service providers, other departments in the company and appropriate community resources. This role is a hybrid - it requires case management skills to coordinate services, manage care transitions, navigate insurance/benefits and streamline complex care while maintaining a disease management focus, providing education and support regarding chronic disease self-management and preventative health maintenance. The ideal applicant must have not only the case and disease management knowledge but also the patience and desire to support our members and the creativity to help grow the Patient Advocacy program.
Identify at-risk and high-risk members from claims data who would benefit from outreach which requires working with variety of patient ages and conditions/diagnosis
Utilize goal-setting and motivational interviewing to assess patient needs, then educate and empower members to manage their disease(s), using accepted standards of care as a guide
Collaborate with the patient/family and inter-professional team to ensure they understand our health care benefits as defined by the Plan and how to maximize these benefits to get the best care possible; assist in problem solving with provider, claims or service issues
Function independently, prioritize workload, organize workflow, and manage multiple responsibilities with little supervision
Understand key business drivers and use this understanding to maximize the impact patient advocacy has on our members and prove return on investment
Provide recommendations and assist in the development of program goals and objectives for the future
High School Diploma/GED required
Graduate from an accredited nursing program ADN required (BSN preferred)
5 years of experience as an RN required
Current and valid license in the state of Wisconsin or another compact state license required
Previous experience with data collection techniques and methods of analyzing and reporting data preferred
Exposure to/experience with project management a plus
Knowledge of Microsoft Office, including Word, Excel, Outlook, and PowerPoint required
Additional Company Information
We offer excellent benefits to eligible employees, including 401(k), holidays, vacations and more.
Quad/Graphics is an equal employment opportunity employer. The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military or veteran status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.
Drug Free Workplace
Looking for a place where your talent and tenacity can take you far? At Quad we're looking for innovative thinkers from a wide range of disciplines to help us find a better way of doing everything – be it serving our customers, building our information technology infrastructure, managing our finances and more.Working together, we are driven to transform our industry with innovative print and media solutions that improve performance. Guided by the belief that there’s always a better way, we're looking for high-energy individuals for roles within our core print business as well as trailblazing roles expanding and reinventing our product lines and service offerings.
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